Great news! You can now enable Archiving for your Contact Center solution to securely store and preserve all your customer communications—calls, chats, SMS, voicemails, emails, screen recordings, and more—all in one platform.
Why Archiving for Contact Center?
- Regulatory Compliance: Meet industry regulations such as FINRA, HIPAA, PCI-DDS, and more.
- Dispute Resolution: Address complaints and disputes efficiently.
- Legal Support: Satisfy legal obligations with ease.
- Performance Enhancement: Improve frontline user performance through data insights.
- Knowledge Preservation: Retain valuable information for continuity.
- Data Intelligence: Leverage insights to enhance customer service and sales.
Want to know more? View the Datasheet to see how Archiving can help protect your organization and improve customer experience.
Effortless Deployment and Powerful Search
Archiving for Contact Center is fast and easy to deploy, with flexible retention periods from 30 days to 10 years. Its powerful search capability allows quick retrieval of vital information across all communication channels, ensuring you have what you need when you need it.
Learn More
- Watch our Video to see how Archiving can streamline your Contact Center operations.
- Take a Product Tour to explore the solution in action.
Ready to safeguard your Contact Center communications and stay compliant? Contact us today to enable Archiving for your Contact Center!