Are your customers frustrated with long wait times and busy signals during peak hours? High call volumes can overwhelm traditional systems, leading to poor customer experiences. It might be time to upgrade your business phone system to a solution that scales effortlessly and improves efficiency. With features like Automatic Call Distribution (ACD) to reduce wait [...]

Great news! You can now enable Archiving for your Contact Center solution to securely store and preserve all your customer communications—calls, chats, SMS, voicemails, emails, screen recordings, and more—all in one platform. Why Archiving for Contact Center? Regulatory Compliance: Meet industry regulations such as FINRA, HIPAA, PCI-DDS, and more. Dispute Resolution: Address complaints and disputes [...]