Currently, roughly 30% of employees work from home at least some of the time, and the trends suggest that remote work is going to get only more common. If your business wants to prepare for the remote-first rhetoric, it might be time to shed large offices and implement remote work protocols. You can do just [...]
Are your customers frustrated with long wait times and busy signals during peak hours? High call volumes can overwhelm traditional systems, leading to poor customer experiences. It might be time to upgrade your business phone system to a solution that scales effortlessly and improves efficiency. With features like Automatic Call Distribution (ACD) to reduce wait [...]
According to Statista, social media is one of the biggest workplace distractions. Yes, it can sometimes be accessed on company computers, but most of your employees access social media on their phones. One of the ways to reduce social media use is to require your staff to switch to business devices in your office. But [...]
Great news! You can now enable Archiving for your Contact Center solution to securely store and preserve all your customer communications—calls, chats, SMS, voicemails, emails, screen recordings, and more—all in one platform. Why Archiving for Contact Center? Regulatory Compliance: Meet industry regulations such as FINRA, HIPAA, PCI-DDS, and more. Dispute Resolution: Address complaints and disputes [...]
Today’s business needs have evolved dramatically as new and innovative technologies are introduced. It is no surprise telephones would start to see transformations as tech standards change. Communication needs are still as important as ever—and today’s small- and medium-sized businesses (SMBs) benefit tremendously from the expanded options available to us. Not to mention, VoIP phones [...]
