Feeling frustrated with tech support that’s distant and unresponsive? You’re not alone. At KDI, we believe that communication should be simple and effective, backed by local support you can rely on. The Importance of Local Support Not all cloud communication providers are the same, especially when it comes to customer support. Waiting on hold or [...]
Are you ready to take your Microsoft Teams experience to the next level? We’re excited to introduce Elevate for Teams Advanced, a seamless integration that brings advanced calling capabilities directly into your Teams app. Now, you can manage calls, SMS, and more, all within the familiar Teams interface. Why Elevate for Teams Advanced? Seamless Integration: [...]
In today’s digital world, securing your business communications is more critical than ever. Cyberattacks are becoming increasingly sophisticated, and not all cloud communication providers offer the same level of protection. At KDI, our integrated cloud communications platform uses Triple Guard Security to keep your data safe with the latest in security technology. What is Triple [...]
Currently, roughly 30% of employees work from home at least some of the time, and the trends suggest that remote work is going to get only more common. If your business wants to prepare for the remote-first rhetoric, it might be time to shed large offices and implement remote work protocols. You can do just [...]
Are your customers frustrated with long wait times and busy signals during peak hours? High call volumes can overwhelm traditional systems, leading to poor customer experiences. It might be time to upgrade your business phone system to a solution that scales effortlessly and improves efficiency. With features like Automatic Call Distribution (ACD) to reduce wait [...]
